Client Services
| Phase | Activity | How is Your Program Working? |
| Needs Assessment | The initial step is to determine job requirements and assess individual needs. | How do you identify training requirements? Are you satisfied with your present methods? |
| Course Selection | After needs are determined, the most effective method of satisfying the training requirements is selected. | How do you identify training alternatives? Do you have access to the programs you need? What is the process used to develop a training curricula? |
| Training Administration | Planning, enrollments, and reporting are important management activities. | How is your program administered? Do employees and management find this method satisfactory? |
| Training Evaluation | Training should be evaluated periodically to determine whether objectives are being reached. | How do you evaluate training? Do some areas need further evaluation? |
