Customer service is an important part of any client relationship. The more you know about your company's products, the more support you can provide your customers. This topical program provides Industrial Distributors with a technical understanding of the tools, machinery and equipment used by their customers in the machine shop.
Make sure your Distributors finish the Warehousing and Distribution Education Core Training before taking this program's industrial and machine technology courseware. And recommend optional video-based courses to visually reinforce the skills acquired in the independent study units. Distributors who complete the program can:
- Discuss the types and the use of the common hand and power tools, and both metal and wood shop materials.
- Describe the operation of shop equipment such as the lathe, grinder, and milling machines.
- Identify the components of and how numerical control/computerized numerical control (NC/CNC) systems work.
You can work with your Training Consultant to devise an individualized program or follow the complete Industrial Distributor Training course list below.