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Human Resources Skills

It's a given that a sales rep's relationships with clients can make or break a sale, or that customer service personnel need to be truly customer-focused, service-oriented, and polite on the phone. But everyone, no matter what his/her position within a company, can benefit from improved human resources and interpersonal skills. A manager has to find a way to get along with reports. Assistants need to know how to promote their strengths to their supervisors. And we can all learn from working as a team.

Choose from a broad range of subjects and courses - covering everything from dealing with difficult co-workers and managers to negotiation and selling techniques - designed to help you improve your workplace environment. Click on a link below to learn more about a specific course, its content, delivery method, and materials.

Human Resources Course List

Handling Difficult People
Developing a Positive Attitude
Communication Skills
Conflict Management
Negotiating with Confidence
Effective Listening
Inspire Any Audience: Presentation Tool Kit
Customer Service Skills
Sold on Selling: Skills and Techniques
Telephone Communication Skills
Stress Management
Conducting Performance Appraisals
Diversity Management
Taking the Step Up to Supervisor
Sexual Harassment Prevention
Managing Employees: Legalities in the Workplace
Documenting Employee Discipline
Career Development and Personal Improvement
Time Management
Interviewing Skills
Teamwork Skills
Leading Teams
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