Human Resources Skills
It's a given that a sales rep's relationships with clients can make or break a sale, or that customer service personnel need to be truly customer-focused, service-oriented, and polite on the phone. But everyone, no matter what his/her position within a company, can benefit from improved human resources and interpersonal skills. A manager has to find a way to get along with reports. Assistants need to know how to promote their strengths to their supervisors. And we can all learn from working as a team.
Choose from a broad range of subjects and courses - covering everything from dealing with difficult co-workers and managers to negotiation and selling techniques - designed to help you improve your workplace environment. Click on a link below to learn more about a specific course, its content, delivery method, and materials.