Workforce Development Career Development : Human Resources Skills

Human Resource Skills

Improve your workplace environment

It's a given that a sales rep's relationships with clients can make or break a sale, or that customer service personnel need to be truly customer-focused, service-oriented, and polite on the phone. But everyone, no matter what his/her position within a company, can benefit from improved human resources and interpersonal skills. A manager has to find a way to get along with reports. Assistants need to know how to promote their strengths to their supervisors. And we can all learn from working as a team.

Choose from a broad range of subjects and courses - covering everything from dealing with difficult co-workers and managers to negotiation and selling techniques - designed to help you improve your workplace environment. Click on a link below to learn more about a specific course, its content, delivery method, and materials.

Courses

Handling Difficult People

Difficult People; How to Deal with Them	AM010
That's No Problem! A Problem-Free Approach to Problem Solving	PROBL-44
It's a Jungle Out There! Dealing with Difficult People	JUNGL
Supervising Difficult Employees	DIFEM

Developing a Positive Attitude

Attitude: A Little Thing That Makes a Big Difference	BA012
Attitude: The Choice is Yours (Audio)	EITH2-40
Attitude: The Choice is Yours (Text)	EITH2-44
Activities to Enhance the Good, Bad and Ugly Attitudes Instructor	BA072-32

Communication Skills

Effective Communication: It's Your Responsibility	BA068
Giving and Receiving Criticism	BA042
How to Talk: Secrets of the Great Communicator	BA035
Communication That Works	BA021-40
The Art of Giving and Receiving Feedback	FBACK-44
Writing for Business Results	BUSWR
Better Business Writing
Effective Meeting Skills

Conflict Management

The Creative Use of Conflict	BA022-40
Conflict Management: The Your Turn, My Turn Resolution	BA067
Giving and Receiving Criticism	BA042
Managing Workplace Conflict	SOLV-44

Negotiating with Confidence

Negotiate with Confidence (Audio)	NEGOT-40
Negotiate with Confidence (Text)	NEGOT-44
The Three Rules of Win-Win Negotiating	BA043
Successful Negotiation

Effective Listening

Listening for Results: How to be an Attentive Listener	BA019-40
Listen Up: Hear What's Really Being Said	TAKE-44
The Six Essentials of Effective Listening	BA063
How to Listen and Double your Influence with Others	BA036

Inspire Any Audience: Presentation Tool Kit

Presentation Skills for the Professionally Petrified	AM002
How to Prepare a Powerful Presentation	BA031
How to Deliver a Winning Presentation	BA032
Delivering a Winning Presentation Every Time	BA090
High Impact Presentation Text	PIKES-44
Practical English and the Command of Words	ELIM07
Better Business Writing
Effective Presentation Skills
Giving and Receiving Feedback
50 One Minute Tips to Better Communication
Managing Disagreement Constructively

Customer Service Skills

Customer Service: You're in Control	BA014
Customer Service Excellence: It's in the Details (Text)	DTAIL-44
Customer Service Excellence: It's in the Details (Video)	BA047
Serving Your Customers a Can-Do Attitude	BA071
Making Customers Happy	BA037
Keeping Customers Coming Back	BA038
Everybody Serves Customers	BA017-40
Outstanding Customer Service	CARE2

Sold on Selling: Skills and Techniques

High-Impact Telephone Selling	BA039
Red-Hot Cold Call Selling	BA050
Seven Qualities of Top Sales People	BA025
Seven Steps to Sales Success	BA026
Building and Closing the Sale
Call Center Success

Telephone Communication Skills

10 Skills for Better Telephone Communication	BA058
Keep Them Calling: Superior Service on the Telephone (Text)	COURT-44
Keep Them Calling: Superior Service on the Telephone (Audio)	COURT-40
Quality Customer Service
Calming Upset Customers
Customer Satisfaction
Telephone Courtesy and Customer Service

Stress Management

Successfully Managing Your Job and Yourself	AM025
Lighten Up! The Power of Grace Under Pressure	AM014
Guiding Employees through Change	BA008
Managing Stress Text	STRES-44
Making Change Work for You (Text)	CHANG

Conducting Performance Appraisals

Conducting the Performance Appraisal: Be a Coach, Not a Judge	BA048
The Human Touch Performance Appraisal 1	HUMAN-40
The Human Touch Performance Appraisal 2	HUMAN-44
Effective Performance Appraisals

Diversity Management

Diversity Management with Dr. R. Roosevelt Thomas	BA011
Managing Diversity: A Business Decision	BA077-40
Handling Diversity in the Workplace: Communication is the Key	DIVER-44

Taking the Step Up to Supervisor

Taking the Step Up to Supervisor	BA041
Taking the Step Up to Supervisor	ALWAY-40
Taking the Step Up to Supervisor	ALWAY-44
Motivating Salespeople to Peak Performance	BA029
Coaching and Counseling for Sales Success	BA030
1001 Ways to Energize Individuals	ENRGZ
1001 Ways to Energize Teams	1001T
1001 Ways to Energize Organizations	ORGNZ
1001 Ways to Energize Employees	BA065
Improving Workplace Performance through Coaching	COACH
You Can't Do It All: Effective Delegation for Supervisors	EMPW2
Empowerment Works: A Guide for Supervisors and Employees	EMPMT
Excellence in Supervision

Sexual Harassment Prevention

Sexual Harassment: Situations for Discussion Training Kit	BA007
Sexual Harassment Awareness: What You Need to Know	BA085
Sexual Harassment Reminders: Responsibilities for Managers	PR0456
Sexual Harassment Reminders: Solutions for Employees Video	PR0458
Sexual Harassment for Managers: Zero Tolerance	PR0451
Stopping Sexual Harassment Before It Starts (Audio)	HARAE-40
Stopping Sexual Harassment Before It Starts (Text)	HARAE-44

Managing Employees: Legalities in the Workplace

Legal Issues for Managers (Video)	BA089
Legal Issues for Managers (Audio)	BEYON-40
Legal Issues for Managers (Text)	BEYON-44
Doing the Right Thing: Ethics in the Workplace	ETHIC
I Have to Fire Someone!	FIRE

Documenting Employee Discipline

How to Legally Document Employee Discipline	BA010
Documenting Discipline	DOCUM-44
Coaching and Counseling
Managing Change at Work
Mentoring
Team Problem Solving
Empowerment: A Practical Guide for Success Group
Project Management
Managing Personal Change

Career Development and Personal Improvement

The Platinum Rule	BA056
Charisma	BA057
Simplifying Your Work and Your Life	BA065
Self Esteem: The Power to Be Your Best	ESTEM
Goals and Goal Setting
Developing Positive Assertiveness
Successful Lifelong Learning

Time Management

Juggling Priorities; How to Balance Your Life	BA061
Focusing on Your Priorities:Getting More Work Done	BA033
Maximizing Your Productivity	BA034
Brian Tracy on Time	TMAN-40
Investing Time for Maximum Return	TRAP-44
How to Get Everything Done	DONOW
Attitude
Personal Time Management
Organizing Your Workspace
Developing Self-Esteem: A Guide for Positive Success
Managing Stress for Mental Fitness

Interviewing Skills

How to Hire the Best Person Every Time	BA013
Interviewing: More Than a Gut Feeling 2 (Audio)	FEEL-40
Interviewing: More Than a Gut Feeling 2 (Text)	FEEL-44
Don't Stop with the Want Ads: Conducting a Successful Job Search	SERCH
Job Strategies for New Employees	JOBST
Effective Performance Appraisals

Teamwork Skills

Team Up for Success: Building Teams in the Workplace	BA049
Making Teamwork Work: How to be an Effective Team Member	BA020-40
Team Up for Success	TEAM2

Leading Teams

Teamwork: 10 Questions & Solutions to Achieve It	BA059
Leading Teams: The Skills for Success (Audio)	LEADT-40
Leading Teams: The Skills for Success (Text)	LEADT-44
Meeting Openers: Presented by Tim Conway	BA053
Mentoring for Success	MENTR
Effective Project Management	PROMA
Facilitation Skills for Team Leaders Group
Team Building: An Exercise in Leadership
Motivating at Work

Train-the-Trainer

32 Activities for Coaching and Mentoring Instructor	AM031-32
45 Activities for the Organizational Leader Instructor	AM074-32
A Collection of Icebreakers, Attention Keepers, and Activities Instructor	AM032-32
Training Other People to Train Instructor	AM075-32
High Impact Training Instructor	AM060-32
The Complete Guide to Effective Facilitation Instructor	AM073-32
Training that Works! A Guide to On-the-Job Training	OJT
Developing Effective Training Sessions

Receive more information on the Human Resources Skills

Contact us at 1-800-233-0259 Monday through Friday, between 8:00 a.m. and 5:00 p.m., Eastern Time or speak with your Training Consultant for more information on this program.