Human Resource Skills
Improve your workplace environment
It's a given that a sales rep's relationships with clients can make or
break a sale, or that customer service personnel need to be truly customer-focused,
service-oriented, and polite on the phone. But everyone, no matter
what his/her position within a company, can benefit from improved human
resources and interpersonal skills. A manager has to find a way to
get along with reports. Assistants need to know how to promote their
strengths to their supervisors. And we can all learn from working as
a team.
Choose from a broad range of subjects and courses - covering everything
from dealing with difficult co-workers and managers to negotiation and selling
techniques - designed to help you improve your workplace environment. Click
on a link below to learn more about a specific course, its content, delivery
method, and materials.
Courses
Handling Difficult People
| Difficult People; How to Deal with Them | AM010 |
| That's No Problem! A Problem-Free Approach to Problem Solving | PROBL-44 |
| It's a Jungle Out There! Dealing with Difficult People | JUNGL |
| Supervising Difficult Employees | DIFEM |
Developing a Positive Attitude
| Attitude: A Little Thing That Makes a Big Difference | BA012 |
| Attitude: The Choice is Yours (Audio) | EITH2-40 |
| Attitude: The Choice is Yours (Text) | EITH2-44 |
| Activities to Enhance the Good, Bad and Ugly Attitudes Instructor | BA072-32 |
Communication Skills
| Effective Communication: It's Your Responsibility | BA068 |
| Giving and Receiving Criticism | BA042 |
| How to Talk: Secrets of the Great Communicator | BA035 |
| Communication That Works | BA021-40 |
| The Art of Giving and Receiving Feedback | FBACK-44 |
| Writing for Business Results | BUSWR |
| Better Business Writing | |
| Effective Meeting Skills | |
Conflict Management
| The Creative Use of Conflict | BA022-40 |
| Conflict Management: The Your Turn, My Turn Resolution | BA067 |
| Giving and Receiving Criticism | BA042 |
| Managing Workplace Conflict | SOLV-44 |
Negotiating with Confidence
| Negotiate with Confidence (Audio) | NEGOT-40 |
| Negotiate with Confidence (Text) | NEGOT-44 |
| The Three Rules of Win-Win Negotiating | BA043 |
| Successful Negotiation | |
Effective Listening
| Listening for Results: How to be an Attentive Listener | BA019-40 |
| Listen Up: Hear What's Really Being Said | TAKE-44 |
| The Six Essentials of Effective Listening | BA063 |
| How to Listen and Double your Influence with Others | BA036 |
Inspire Any Audience: Presentation Tool Kit
| Presentation Skills for the Professionally Petrified | AM002 |
| How to Prepare a Powerful Presentation | BA031 |
| How to Deliver a Winning Presentation | BA032 |
| Delivering a Winning Presentation Every Time | BA090 |
| High Impact Presentation Text | PIKES-44 |
| Practical English and the Command of Words | ELIM07 |
| Better Business Writing | |
| Effective Presentation Skills | |
| Giving and Receiving Feedback | |
| 50 One Minute Tips to Better Communication | |
| Managing Disagreement Constructively | |
Customer Service Skills
| Customer Service: You're in Control | BA014 |
| Customer Service Excellence: It's in the Details (Text) | DTAIL-44 |
| Customer Service Excellence: It's in the Details (Video) | BA047 |
| Serving Your Customers a Can-Do Attitude | BA071 |
| Making Customers Happy | BA037 |
| Keeping Customers Coming Back | BA038 |
| Everybody Serves Customers | BA017-40 |
| Outstanding Customer Service | CARE2 |
Sold on Selling: Skills and Techniques
| High-Impact Telephone Selling | BA039 |
| Red-Hot Cold Call Selling | BA050 |
| Seven Qualities of Top Sales People | BA025 |
| Seven Steps to Sales Success | BA026 |
| Building and Closing the Sale | |
| Call Center Success | |
Telephone Communication Skills
| 10 Skills for Better Telephone Communication | BA058 |
| Keep Them Calling: Superior Service on the Telephone (Text) | COURT-44 |
| Keep Them Calling: Superior Service on the Telephone (Audio) | COURT-40 |
| Quality Customer Service | |
| Calming Upset Customers | |
| Customer Satisfaction | |
| Telephone Courtesy and Customer Service | |
Stress Management
| Successfully Managing Your Job and Yourself | AM025 |
| Lighten Up! The Power of Grace Under Pressure | AM014 |
| Guiding Employees through Change | BA008 |
| Managing Stress Text | STRES-44 |
| Making Change Work for You (Text) | CHANG |
Conducting Performance Appraisals
| Conducting the Performance Appraisal: Be a Coach, Not a Judge | BA048 |
| The Human Touch Performance Appraisal 1 | HUMAN-40 |
| The Human Touch Performance Appraisal 2 | HUMAN-44 |
| Effective Performance Appraisals | |
Diversity Management
| Diversity Management with Dr. R. Roosevelt Thomas | BA011 |
| Managing Diversity: A Business Decision | BA077-40 |
| Handling Diversity in the Workplace: Communication is the Key | DIVER-44 |
Taking the Step Up to Supervisor
| Taking the Step Up to Supervisor | BA041 |
| Taking the Step Up to Supervisor | ALWAY-40 |
| Taking the Step Up to Supervisor | ALWAY-44 |
| Motivating Salespeople to Peak Performance | BA029 |
| Coaching and Counseling for Sales Success | BA030 |
| 1001 Ways to Energize Individuals | ENRGZ |
| 1001 Ways to Energize Teams | 1001T |
| 1001 Ways to Energize Organizations | ORGNZ |
| 1001 Ways to Energize Employees | BA065 |
| Improving Workplace Performance through Coaching | COACH |
| You Can't Do It All: Effective Delegation for Supervisors | EMPW2 |
| Empowerment Works: A Guide for Supervisors and Employees | EMPMT |
| Excellence in Supervision | |
Sexual Harassment Prevention
| Sexual Harassment: Situations for Discussion Training Kit | BA007 |
| Sexual Harassment Awareness: What You Need to Know | BA085 |
| Sexual Harassment Reminders: Responsibilities for Managers | PR0456 |
| Sexual Harassment Reminders: Solutions for Employees Video | PR0458 |
| Sexual Harassment for Managers: Zero Tolerance | PR0451 |
| Stopping Sexual Harassment Before It Starts (Audio) | HARAE-40 |
| Stopping Sexual Harassment Before It Starts (Text) | HARAE-44 |
Managing Employees: Legalities in the Workplace
| Legal Issues for Managers (Video) | BA089 |
| Legal Issues for Managers (Audio) | BEYON-40 |
| Legal Issues for Managers (Text) | BEYON-44 |
| Doing the Right Thing: Ethics in the Workplace | ETHIC |
| I Have to Fire Someone! | FIRE |
Documenting Employee Discipline
| How to Legally Document Employee Discipline | BA010 |
| Documenting Discipline | DOCUM-44 |
| Coaching and Counseling | |
| Managing Change at Work | |
| Mentoring | |
| Team Problem Solving | |
| Empowerment: A Practical Guide for Success Group | |
| Project Management | |
| Managing Personal Change | |
Career Development and Personal Improvement
| The Platinum Rule | BA056 |
| Charisma | BA057 |
| Simplifying Your Work and Your Life | BA065 |
| Self Esteem: The Power to Be Your Best | ESTEM |
| Goals and Goal Setting | |
| Developing Positive Assertiveness | |
| Successful Lifelong Learning | |
Time Management
| Juggling Priorities; How to Balance Your Life | BA061 |
| Focusing on Your Priorities:Getting More Work Done | BA033 |
| Maximizing Your Productivity | BA034 |
| Brian Tracy on Time | TMAN-40 |
| Investing Time for Maximum Return | TRAP-44 |
| How to Get Everything Done | DONOW |
| Attitude | |
| Personal Time Management | |
| Organizing Your Workspace | |
| Developing Self-Esteem: A Guide for Positive Success | |
| Managing Stress for Mental Fitness | |
Interviewing Skills
| How to Hire the Best Person Every Time | BA013 |
| Interviewing: More Than a Gut Feeling 2 (Audio) | FEEL-40 |
| Interviewing: More Than a Gut Feeling 2 (Text) | FEEL-44 |
| Don't Stop with the Want Ads: Conducting a Successful Job Search | SERCH |
| Job Strategies for New Employees | JOBST |
| Effective Performance Appraisals | |
Teamwork Skills
| Team Up for Success: Building Teams in the Workplace | BA049 |
| Making Teamwork Work: How to be an Effective Team Member | BA020-40 |
| Team Up for Success | TEAM2 |
Leading Teams
| Teamwork: 10 Questions & Solutions to Achieve It | BA059 |
| Leading Teams: The Skills for Success (Audio) | LEADT-40 |
| Leading Teams: The Skills for Success (Text) | LEADT-44 |
| Meeting Openers: Presented by Tim Conway | BA053 |
| Mentoring for Success | MENTR |
| Effective Project Management | PROMA |
| Facilitation Skills for Team Leaders Group | |
| Team Building: An Exercise in Leadership | |
| Motivating at Work | |
Train-the-Trainer
| 32 Activities for Coaching and Mentoring Instructor | AM031-32 |
| 45 Activities for the Organizational Leader Instructor | AM074-32 |
| A Collection of Icebreakers, Attention Keepers, and Activities Instructor | AM032-32 |
| Training Other People to Train Instructor | AM075-32 |
| High Impact Training Instructor | AM060-32 |
| The Complete Guide to Effective Facilitation Instructor | AM073-32 |
| Training that Works! A Guide to On-the-Job Training | OJT |
| Developing Effective Training Sessions | |
Receive more information on the Human Resources Skills
Contact us at 1-800-233-0259 Monday through Friday, between 8:00 a.m. and 5:00 p.m., Eastern Time or speak with your Training Consultant for more information on this program.
