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Human Resources Skills

It's a given that a sales rep's relationships with clients can make or break a sale, or that customer service personnel need to be truly customer-focused, service-oriented, and polite on the phone. But everyone, no matter what his/her position within a company, can benefit from improved human resources and interpersonal skills. A manager has to find a way to get along with reports. Assistants need to know how to promote their strengths to their supervisors. And we can all learn from working as a team.

Choose from a broad range of subjects and courses - covering everything from dealing with difficult co-workers and managers to negotiation and selling techniques - designed to help you improve your workplace environment. Click on a link below to learn more about a specific course, its content, delivery method, and materials.

Human Resources Course List

Handling Difficult People
Difficult People; How to Deal with Them (AM010)
That's No Problem! A Problem-Free Approach to Problem Solving (PROBL-44)
It's a Jungle Out There! Dealing with Difficult People (JUNGL)
Supervising Difficult Employees (DIFEM)
Developing a Positive Attitude
Attitude: A Little Thing That Makes a Big Difference (BA012)
Attitude: The Choice is Yours (Audio) (EITH2-40)
Attitude: The Choice is Yours (Text) (EITH2-44)
Activities to Enhance the Good, Bad and Ugly Attitudes Instructor (BA072-32)
Communication Skills
Effective Communication: It's Your Responsibility (BA068)
Giving and Receiving Criticism (BA042)
How to Talk: Secrets of the Great Communicator (BA035)
Communication That Works (BA021-40)
The Art of Giving and Receiving Feedback (FBACK-44)
Writing for Business Results (BUSWR)
Better Business Writing
Effective Meeting Skills
Conflict Management
The Creative Use of Conflict (BA022-40)
Conflict Management: The Your Turn, My Turn Resolution (BA067)
Giving and Receiving Criticism (BA042)
Managing Workplace Conflict (SOLV-44)
Negotiating with Confidence
Negotiate with Confidence (Audio) (NEGOT-40)
Negotiate with Confidence (Text) (NEGOT-44)
The Three Rules of Win-Win Negotiating (BA043)
Successful Negotiation
Effective Listening
Listening for Results: How to be an Attentive Listener (BA019-40)
Listen Up: Hear What's Really Being Said (TAKE-44)
The Six Essentials of Effective Listening (BA063)
How to Listen and Double your Influence with Others (BA036)
Inspire Any Audience: Presentation Tool Kit
Presentation Skills for the Professionally Petrified (AM002)
How to Prepare a Powerful Presentation (BA031)
How to Deliver a Winning Presentation (BA032)
Delivering a Winning Presentation Every Time (BA090)
High Impact Presentation Text (PIKES-44)
Practical English and the Command of Words (ELIM07)
Better Business Writing
Effective Presentation Skills
Giving and Receiving Feedback
50 One Minute Tips to Better Communication
Managing Disagreement Constructively
Customer Service Skills
Customer Service: You're in Control (BA014)
Customer Service Excellence: It's in the Details (Text) (DTAIL-44)
Customer Service Excellence: It's in the Details (Video) (BA047)
Serving Your Customers a Can-Do Attitude (BA071)
Making Customers Happy (BA037)
Keeping Customers Coming Back (BA038)
Everybody Serves Customers (BA017-40)
Outstanding Customer Service (CARE2)
Sold on Selling: Skills and Techniques
High-Impact Telephone Selling (BA039)
Red-Hot Cold Call Selling (BA050)
Seven Qualities of Top Sales People (BA025)
Seven Steps to Sales Success (BA026)
Building and Closing the Sale
Call Center Success
Telephone Communication Skills
10 Skills for Better Telephone Communication (BA058)
Keep Them Calling: Superior Service on the Telephone (Text) (COURT-44)
Keep Them Calling: Superior Service on the Telephone (Audio) (COURT-40)
Quality Customer Service
Calming Upset Customers
Customer Satisfaction
Telephone Courtesy and Customer Service
Stress Management
Successfully Managing Your Job and Yourself (AM025)
Lighten Up! The Power of Grace Under Pressure (AM014)
Guiding Employees through Change (BA008)
Managing Stress Text (STRES-44)
Making Change Work for You (Text) (CHANG)
Conducting Performance Appraisals
Conducting the Performance Appraisal: Be a Coach, Not a Judge (BA048)
The Human Touch Performance Appraisal 1 (HUMAN-40)
The Human Touch Performance Appraisal 2 (HUMAN-44)
Effective Performance Appraisals
Diversity Management
Diversity Management with Dr. R. Roosevelt Thomas (BA011)
Managing Diversity: A Business Decision (BA077-40)
Handling Diversity in the Workplace: Communication is the Key (DIVER-44)
Taking the Step Up to Supervisor
Taking the Step Up to Supervisor (BA041)
Taking the Step Up to Supervisor (ALWAY-40)
Taking the Step Up to Supervisor (ALWAY-44)
Motivating Salespeople to Peak Performance (BA029)
Coaching and Counseling for Sales Success (BA030)
1001 Ways to Energize Individuals (ENRGZ)
1001 Ways to Energize Teams (1001T)
1001 Ways to Energize Organizations (ORGNZ)
1001 Ways to Energize Employees (BA065)
Improving Workplace Performance through Coaching (COACH)
You Can't Do It All: Effective Delegation for Supervisors (EMPW2)
Empowerment Works: A Guide for Supervisors and Employees (EMPMT)
Excellence in Supervision
Sexual Harassment Prevention
Sexual Harassment: Situations for Discussion Training Kit (BA007)
Sexual Harassment Awareness: What You Need to Know (BA085)
Sexual Harassment Reminders: Responsibilities for Managers (PR0456)
Sexual Harassment Reminders: Solutions for Employees Video (PR0458)
Sexual Harassment for Managers: Zero Tolerance (PR0451)
Stopping Sexual Harassment Before It Starts (Audio) (HARAE-40)
Stopping Sexual Harassment Before It Starts (Text) (HARAE-44)
Managing Employees: Legalities in the Workplace
Legal Issues for Managers (Video) (BA089)
Legal Issues for Managers (Audio) (BEYON-40)
Legal Issues for Managers (Text) (BEYON-44)
Doing the Right Thing: Ethics in the Workplace (ETHIC)
I Have to Fire Someone! (FIRE)
Documenting Employee Discipline
How to Legally Document Employee Discipline (BA010)
Documenting Discipline (DOCUM-44)
Coaching and Counseling
Managing Change at Work
Mentoring
Team Problem Solving
Empowerment: A Practical Guide for Success Group
Project Management
Managing Personal Change
Career Development and Personal Improvement
The Platinum Rule (BA056)
Charisma (BA057)
Simplifying Your Work and Your Life (BA065)
Self Esteem: The Power to Be Your Best (ESTEM)
Goals and Goal Setting
Developing Positive Assertiveness
Successful Lifelong Learning
Time Management
Juggling Priorities; How to Balance Your Life (BA061)
Focusing on Your Priorities:Getting More Work Done (BA033)
Maximizing Your Productivity (BA034)
Brian Tracy on Time (TMAN-40)
Investing Time for Maximum Return (TRAP-44)
How to Get Everything Done (DONOW)
Attitude
Personal Time Management
Organizing Your Workspace
Developing Self-Esteem: A Guide for Positive Success
Managing Stress for Mental Fitness
Interviewing Skills
How to Hire the Best Person Every Time (BA013)
Interviewing: More Than a Gut Feeling 2 (Audio) (FEEL-40)
Interviewing: More Than a Gut Feeling 2 (Text) (FEEL-44)
Don't Stop with the Want Ads: Conducting a Successful Job Search (SERCH)
Job Strategies for New Employees (JOBST)
Effective Performance Appraisals
Teamwork Skills
Team Up for Success: Building Teams in the Workplace (BA049)
Making Teamwork Work: How to be an Effective Team Member (BA020-40)
Team Up for Success (TEAM2)
Leading Teams
Teamwork: 10 Questions & Solutions to Achieve It (BA059)
Leading Teams: The Skills for Success (Audio) (LEADT-40)
Leading Teams: The Skills for Success (Text) (LEADT-44)
Meeting Openers: Presented by Tim Conway (BA053)
Mentoring for Success (MENTR)
Effective Project Management (PROMA)
Facilitation Skills for Team Leaders Group
Team Building: An Exercise in Leadership
Motivating at Work
Train-the-Trainer
32 Activities for Coaching and Mentoring Instructor (AM031-32)
45 Activities for the Organizational Leader Instructor (AM074-32)
A Collection of Icebreakers, Attention Keepers, and Activities Instructor (AM032-32)
Training Other People to Train Instructor (AM075-32)
High Impact Training Instructor (AM060-32)
The Complete Guide to Effective Facilitation Instructor (AM073-32)
Training that Works! A Guide to On-the-Job Training (OJT)
Developing Effective Training Sessions
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