Training Administration
Workforce Development Programs Administration
With Penn Foster as your partner, we:
- Correct your trainees' tests and score all progress examinations (via toll-free, touch-tone phone using Tel-Test®, the Internet, or paper and pencil).
- Maintain complete training records for each program participant. Progress reports are sent to you every month during which a test has been scored.
- Distribute courses directly to your employees or to your designated location(s) for training. Courses can be shipped on an automatic basis, corresponding to student study progress.
- Issue completion documents: Diplomas, Certificates of Apprenticeship, Certificates of Completion. These documents are inscribed with the name of each trainee and the organization's training program.
- Provide trainees with a toll-free telephone number for course assistance from an educational instructor (DIAL-A-QUESTION®).
- Provide a toll-free telephone number for responsive service regarding all aspects of your company's programs and individual student records. Our Customer Service Managers are ready and anxious to take your call.
- Provide students with Internet access to their student records. If you choose to administer your own program, we can, for convenience, or if required by local or union regulations, provide computerized test correction services. Blank completion documents are also available.
Supporting Materials and Reports
The following are included with every Workforce Development - Administered Training Program:
- Program Administrators' Guide - provides useful information describing how to implement and facilitate your training program.
- Student Welcome Package and the Trainee Handbook - a handy reference covering the Penn Foster services and educational procedures for students, and how to develop good study habits.
- Program Outlines - a Program Coordinator, designated by you receives curriculum outlines for each trainee. Progress reports and student transcripts are issued regularly, providing current information regarding test results and measurement toward completion.
Program Implementation and Student Orientation
Based on the training plan, you will order initial courseware. A brief Kick-Off meeting is recommended to build enthusiasm, communicate the importance of training, and establish a partnership of shared investment between the employee and the organization. As students receive their initial courses, the Student Welcome Package and the Trainee Handbook should be reviewed, along with the procedure you selected for submitting Progress Tests.
Educational Assistance for Students
DIAL-A-QUESTION® Educational Instructors for each major subject are as close as your phone. Students can call or write to discuss a lesson, have a particular concept explained, or get help with any question. This popular service is available Monday through Friday, using our toll-free telephone number.
Personalized Client Support
A team of dedicated, experienced professionals make sure that your training proceeds smoothly. From order processing to billing; assistance in selecting courses; handling student status requests and monitoring courseware shipments; your total support resource is available, toll-free: 1-800-233-0259, Canada 1-800-637-1506.
Customized Services.
If you have a unique requirement, think of Penn Foster. You might be considering an in-house course catalog to support a career development, continuing education, or tuition reimbursement program. Would personalizing your program documents, management reports, assessment needs, course packaging and distribution, or student motivation letters enhance the value of your training?
Move on to the next step in the Client Service System: Training Evaluation
